Elegance Wedding Stationery

Wedding Stationery Specialists

 

Frequently Asked Questions


1. General Information
2. Samples
3. Ordering Invitations
4. Proofing
5. How to send us your information
6. Delivery
7. Returns
 

 

1. General Information

What kind of paper are your invitations printed on?

Our invitations are printed on 300gsm board in a range of finishes. We use pearlescent, textured and matte/satin finish boards throughout our collections.

Booklet covers are printed on 250gsm board in the same finishes and the booklet pages are printed on 90/100gsm in matte white, cloud grey or ivory, depending on the cover colour.


Print Colour

Colours you see on screen may differ from printed colour. Files printed on desktop/home printers may differ from our colours also. Please depend on our samples for correct colour/colour matching only.

Your invitations and/or stationery are produced to order in a unique print run. Due to machine calibration, colours may vary slightly from original samples. 


Payment

We accept all major forms of payment through Stripe for secure payments online, card payments over the phone and card/cash payments in store.


Prices

Price lists are subject to change without prior notice. All listed prices are final. Discounts are issued at the discretion of Elegance.ie. Quotes issued are valid for one month.


Copyright

All wedding stationery designs are copyright to Elegance.ie and are not for alternative use. ie. photocopying, scanning, etc. Any samples of wedding stationery designs requested by customers are owned and copyright to Elegance.ie only. The republication, use of materials or use of wedding stationery designs without prior written consent is strictly prohibited and all rights are reserved. Images displayed on this site are owned by, and copyright to Elegance.ie. Re-use of them without permission is strictly prohibited.


2. Samples

How can I order sample packs?

Samples can be ordered by viewing the collection and adding your chosen sample pack to your shopping basket. Once you fill in your details at checkout, you will then be brought to our secure payment facility to complete your order.

We charge a flat rate of €6 per sample pack.


Where do you send your samples to?

We currently send our samples within the Republic of Ireland only using standard post via An Post or Fastway Couriers, where necessary. Delivery of our samples is included in the charge of €6 per pack.


What is in a sample pack?

Each sample pack contains a minimum of 6 items from the selected collection, mainly 1 x Day Invitation, 1 Guest Information Card and 1 x Reply Card, and may include any the following: Evening Invitation, Place Card, Thank You Card, Booklet/Booklet Cover or various options of each. Some collections may also include envelopes.

If you would like to receive specific samples within a collection (i.e. evening invitation, booklet cover, etc.) please let us know in the notes section at checkout.


Will our names and details be on the samples?

No - our samples are not customised, they are for showing you our print and finish quality and will have sample names and addresses used in their text.


Can I have a hardcopy sample of my invitation, with our personalised text before I order my invitations?

We do not supply personalised or hard copies of your invitations prior to print as it is uneconomic for us to produce one-off print runs. All your details will be proofed with you prior to print, by email or paper proof. The purpose of our sample service is to show you the finish your invitations will have, the board they are printed on and the quality of the print.

If you require a hardcopy sample of your invitations it can be supplied for an arranged extra cost.

Bespoke design orders will be provided with a hardcopy sample as part of the proofing process and bespoke design price.


How long will it take my samples to reach me?

Samples are normally despatched within 7 working days and can take from 1 - 4 working days to reach you.


3. Ordering Invitations

When should I order my wedding stationery?

For your local guests: Your invitations should be sent out 6-8 weeks prior to your wedding day to give your guests enough notice of the date and time to organise travel and accommodation.

For your guests abroad: It’s best to send your invitations 10 or more weeks in advance of your day. This also applies to holiday times like Christmas, Bank Holidays, etc.

If your wedding is abroad: Attending a wedding abroad can be a huge expense for your guests, so do remember to give as much time as possible to organise travel to, and accommodation at, your wedding destination. Many couples choose to send ‘save the date’ notices up to a year in advance, following with an official invitation closer to the time.

With these time frames in mind: Remember that it can take up to 10 working days to get your purchased samples to you. You also need to factor in the time you will need to make your final choice, giving yourself a comfortable margin for any queries that need to be made or decisions on colour, themes or styles.


How long does a stationary order take to complete?

Please allow a minimum of 28 working days / approximately 6 weeks prior to your sending date for your order to be completed. This includes proof production, proof approval, order printing and finishing.

But do remember! Writing guest names on invitations and addressing envelopes can be time consuming, so make sure you factor this into your plans too. (This also applies to some of our collections that require hand finishing, such as tying bows, etc.)

And if you’re really in a hurry? Please contact us prior to making your order and we will let you know if we can accommodate a speedy delivery for you. All our invitations are produced in-house but certain products like envelopes, ribbons and embellishments may require time to order in. Either way, we will do our best to help you.


How many invitations should I order?

Think about whether your guest list is made up of single guests, couples or families. Will you be sending a single invitation to one household or a separate invitation to each occupant? If you have 200 guests, with the majority being couples, think about ordering 120-140 invitations.

Based on your final numbers, please make sure you order at least 10 extra invitations to cover any unforeseen circumstances, mistakes or forgotten guests (it happens!)


Can I order more invitations if I run out of some?

As mentioned above, we advise ordering at least 10 extra invitations. Additional invitations will have to be treated as a new order and a new print run and will be subject to a minimum order amount of 20 and usually a higher unit price than when ordered originally.


Are envelopes included in the price?

Yes. Envelopes are included in all prices on Day Invitations, Evening Invitations, Reply Cards (where applicable to design), Save the Date Cards (where applicable to design) and Thank You Cards.

Envelope finishes range from matte wove to pearlescent, textured and irridescent.


Can I choose my own wording?

Of course. We offer some help on choosing your wording here but you can include what ever wording you like. When you're placing your invitation order with us we will go through your wording optiosn with you to make sure it su


Can I choose my own fonts?

Font choices on most of our invitation styles are not optional as they play an integral part in the invitation design. Changing a font on an invitation will incur an extra charge.


Can you design a bespoke invitation suite for me?

Of course, first and foremost we are a graphic design company and we love working on new invitation styles. Please email us at info@elegance.ie and let us know what you are looking for. Prices range from €100.
Please note: our bespoke design service may have a waiting list so be sure to contact us with plenty of time in advance of your date.


Can I order my booklets, place cards, menus, thank you cards, etc. at a later date?

Yes, we understand that you may want to hold on finalising details for these items. You can choose to order these items whenever you like, but do remember to give yourself (and us!) enough time to get them proofed, finalised and produced for you.


Can I cancel my order at any time?

An order can be cancelled if the details have not been processed or proofs begun. If proof(s) or production has begun on your order, a cancellation charge/production charge will apply.


4. Proofing

We aim to produce all proofs within 10 working days of receipt of your order. Proofs are important as it gives you the opportunity to check all the details you have provided to us. Please CHECK ALL PROOFS CAREFULLY and if you find any adjustments that are required, email us with a concise and clear list of changes.

It is YOUR RESPONSIBILITY to check proofs. Even if you are sure that the details you supplied to us are correct, remember that errors can occur in the transfer of this information. We will not go to print without final proof approval.

We supply proofs in 2 ways:


PDF Proofs by Email:

This is the best way to proof your text as emails are immediately received and can be proofed in a day or two. Check all details in your PDFs carefully, and if you see any problems please let us know. Please note that colours viewed on your screen may differ from printed color. Use your sample packs as a colour guide for your chosen invitation style.


Paper Proofs by Post

We can send paper proofs by post for an extra charge, but please note this process takes longer and may delay your order finish time. Please check all details in your paper proofs carefully and if you see any problems do let us know. Please note that colours on paper proofs may differ from finished invitations. Use your sample packs as a colour guide for your chosen invitation style.


Proof Approval

Please check all: Names, Dates, Times, Venue Names, Addresses, RSVP Dates & General Text for any errors or omissions.

Please email us with proof approval (or send written confirmation if proofs are received by post). This written confirmation is an acceptance by you, the customer, that all proofs are correct and checked. It is the customer's sole responsibility to check all proof information and Elegance.ie will not be held responsible for any errors or omissions once proofs have been approved.

Changes supplied after proofs have been approved cannot be guaranteed - please re-proof all changes with us. Once proof approval is received, we will confirm printing start date with you and keep you updated on the progress of your order.

Please note: If errors are noticed after customer approval, print and production, a reprint charge will apply.


5. How to send us your information

Sending us booklet text:
Please send your booklet text as a Microsoft Word file by email. Please name your file with the bride and groom full names as a reference for us. Mass/Service text should be supplied as plain text - we will format your text, changing the fonts and adding headings where necessary.

  1. Text should be standard single font type (example: Times or Arial)
  2. Size 12 for main text. Headings may be a larger, bold font - but please use same font family
  3. All text should be left aligned to page (including headings)
  4. Pages in file must be single A4 size, no booklet layout, printer-pairs, etc.
  5. Please avoid use of script/cursive fonts (please advise us separately of any particular font choices you may have)
  6. Please avoid unnecessary formatting: extra spaces, centred text, tabs, unnecessary returns, etc.
  7. Please do not create Paragraph or Word styles in Microsoft Word for any text supplied

All formatting will be done by us, so please supply plain text files only as outlined above. Files that have been formatted may incur an extra charge as we will have to 'undo' all your hard work to make your text work with our design programme. We will complete all the formatting on your text and send it to you for a proof, prior to printing. Black and white paper versions of booklets can be supplied for proofing with your Priest/Minister if required.


Sending us images:

We can only print the image quality supplied, so please make sure your image is 300dpi or higher. Lower quality images will produce blurry or pixelated prints. Images are best sent by email - we can scan supplied photos but quality will not be as high.


Sending us names and/or addresses for labels:

Please supply us with a Microsoft Word file in the following format:

Name Surname
Address Line One,
Address Line Two,
Address Line Three,
Address Line Four

Name Surname
Address Line One,
Address Line Two,
Address Line Three,
Address Line Four

Name Surname
Address Line One,
Address Line Two,
Address Line Three,
Address Line Four


Sending us names for printed guest names on day invitations:

Please supply us with a Microsoft Word file with all the names for your invitations as you would like them to appear on your invitations, e.g.:

Mary and John
Andrea
Michael, Sarah and Family
The Smith Family
Nana


6. Delivery

We currently only deliver within the Republic of Ireland.

Please contact us for a delivery quote. Depending on your order size, we use An Post or Fastway Couriers.

Fastway Couriers offer a 1-2 working day delivery service. On sending your order, we will supply you with a tracking code via email or text. You can use this code at www.Fastway.ie to track your order while it's en route to you. For all Fastway deliveries please make sure you have somebody available to sign for goods at the supplied address.

Elegance.ie are not responsible for late deliveries due to issues outside our control, i.e. No one at address to sign for goods, weather problems, Fastway / An Post delivery issues, etc.

For more info on the status of your order, please contact us via email at yourorder@elegance.ie or phone 059 8633217.

 

7. Returns

If you are not completely satisfied with your purchase; we will provide an exchange or full refund (with the exception of items with have been made to order, e.g. printed items, custom sourced orders). Goods must be returned to us within 10 days from contacting us, unopened in original packaging and in a re-saleable condition. Return delivery costs are to be paid by the customer. Original postage/delivery cost is not refundable.

Elegance is not liable for returned goods damaged or lost in transport. The customer is responsible for the cost and risk of loss or damage when returning the goods, so it is recommended to take out postal insurance to cover the value of the returns. It is recommended that proof of postage is obtained from the post office. If the goods have arrived either damaged or faulty to the customer’s delivery address, Elegance will refund postage, once return timeline terms are met.

To return an item to us contact us at yourorder@elegance.ie, quoting your order number or reference. Please provide details of the item(s), reason for return and quantity you wish to return. You will receive an email from us acknowledging your intention to return the item(s) and next steps for returning the item(s).

 

What our customers say about us...

It was an absolute pleasure working with Blaithin and Elegance. I had been putting off ordering our thank you cards for over a year because I dreaded the whole process thinking it would take forever. Elegance made the whole experience a joy - they could not be more helpful... from emailing on sample cards to having the final draft printed within days. I cannot recommend them highly enough!!!

Noreen and Paul, Kerry


Hi Bláithín,
The invitations and mass booklets have just arrived and just wanted to email and say thanks!
We’re absolutely delighted with them. I had spent ages looking for wedding stationary and had loads of samples from various suppliers. I can honestly say that the stylishness and quality of the invitations you have supplied is unmatched in any of the others we looked at, not to mention the value for money. My mother told me when I was looking at all of these different invitations that I would never find the high quality I wanted for the price I was willing to pay – well she has certainly been proved wrong on that!!

As well as that the customer service you have provided has been excellent – thank you so much for all your patience and assistance. We’ll be highly recommending you to everyone we can!

Caroline & Dermot

 

We had our invitations done with Elegance last year. We found them excellent to work with. They had a great selection to choose from, and the staff were extremely helpful, offering ideas in the wording and layout. Service was very fast and they were very efficient. We were more than happy with the end result.

Emma & Glen

 

I wanted a style of invitation I had never seen before; I wanted an invitation that resembled a passport as our wedding was in Spain. I told Blaithin my idea and she designed the perfect invitation. She was more than helpful and went above and beyond our expectations. We were truly delighted with our invitations and all our guests loved them.

Pamela

 

We had lots of compliments on our wedding invitations, the service at Elegance was very friendly and efficient.

Roseann and Martin, Laois

 

We were very impressed with everyone at Elegance. The were so helpful, listened to what we wanted and then designed invitations to suit us. Thanks to everyone for helping to make our special day even more special.

Clare and Matt, Kildare

 

We loved our invitations. They were perfect! Elegance were professional, knowledgeable and gave us great advice and help. Prices were reasonable and Blaithin was so patient and approachable.

Emer & David

 

We used Elegance for both our thank you cards and mass booklets. All members of the team were extremely helpful and made useful recommendations on how we could improve layout. They were well priced too and delivered straight to my house which was an extra bonus.

Sarah & Michael Shiels, Co. Kildare

Like us on Facebook for news and special offers